Terms & Conditions – Smarkets Casino

These Terms and Conditions govern your use of Smarkets Casino services available at smarkets-casino.com. By registering an account or using our services, you agree to be bound by these terms. Please read them carefully before creating your account or placing any bets.

General Terms

Smarkets operates under the legal authority of the Malta Gaming Authority (MGA) with license number MGA/CRP/162/2008. Our services are provided by Smarkets (Malta) Limited, a company registered in Malta. These terms constitute a legally binding agreement between you and Smarkets Casino. We reserve the right to modify these terms at any time, with changes taking effect immediately upon publication on our website.

By using our platform, you confirm that you have read, understood, and agree to comply with all terms and conditions. If you disagree with any part of these terms, you must discontinue use of our services immediately. Continued use of the website constitutes acceptance of any updated terms.

Eligibility and Account Registration

To register an account with Smarkets Casino, you must meet the following requirements:

  • Be at least 18 years of age or the legal gambling age in your jurisdiction
  • Provide accurate and complete personal information during registration
  • Be legally entitled to participate in gambling activities in your country of residence
  • Not be a resident of any restricted jurisdiction as outlined in our terms
  • Have the legal capacity to enter into binding agreements

Each person is permitted only one account. Creating multiple accounts will result in closure of all accounts and forfeiture of funds. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We require identity verification before processing withdrawals. You must provide valid government-issued identification and proof of address. Failure to complete verification may result in account restrictions or closure.

Deposits and Withdrawals

The minimum deposit amount is €10 across all payment methods. We accept various payment options including Visa, Mastercard, PayPal, Skrill, Neteller, and instant banking solutions. All deposits are processed instantly, though your bank or payment provider may apply processing times.

Withdrawal processing times vary by method:

  • E-wallets (PayPal, Skrill, Neteller): Same day processing
  • Credit and debit cards: 1-3 business days
  • Bank transfers: 2-5 business days

Withdrawals must be made to the same payment method used for deposits to comply with anti-money laundering regulations. We reserve the right to request additional documentation before processing withdrawals. All withdrawal requests are subject to our internal security checks.

We do not charge fees for deposits or withdrawals, though third-party payment providers may apply their own charges. You are responsible for any fees imposed by your bank or payment provider.

Bonuses and Promotions

Bonus offers are subject to specific terms and conditions that must be met before funds can be withdrawn. Our welcome bonus offers include 0% commission for 60 days with promo code COMMFREE or €20 cash refund with code SMK20. Both offers require a minimum deposit of €10 through eligible payment methods.

Bonus restrictions include:

  • One welcome bonus per person, household, or IP address
  • Excluded payment methods: Skrill, Neteller, PayPal, and virtual cards
  • Wagering requirements must be completed within specified timeframes
  • Maximum bet limits apply during bonus playthrough
  • Certain games may be excluded or contribute differently to wagering requirements

We reserve the right to void bonuses and associated winnings if terms are not met or if fraudulent activity is suspected. Bonus abuse or system exploitation will result in immediate account closure and forfeiture of funds.

Gaming Rules and Fair Play

All casino games use certified Random Number Generator (RNG) technology to ensure fair and random outcomes. Game rules, paytables, and return-to-player (RTP) percentages are available within each game or upon request from customer support.

Prohibited activities include:

  • Using automated betting software or systems
  • Colluding with other players or third parties
  • Exploiting software errors or system vulnerabilities
  • Engaging in fraudulent or illegal activities
  • Money laundering or financing illegal activities

We monitor all gaming activity and reserve the right to investigate suspicious behavior. Any winnings derived from prohibited activities will be voided, and accounts may be closed without notice.

Responsible Gambling

Smarkets Casino is committed to promoting responsible gambling practices. We provide various tools to help you maintain control over your gaming activities:

  • Deposit limits (daily, weekly, monthly)
  • Session time limits
  • Self-exclusion options (temporary or permanent)
  • Reality checks and pop-up reminders
  • Access to professional support organizations

If you believe you have a gambling problem, please contact our support team immediately. We can assist with setting limits, self-exclusion, or connecting you with appropriate support services. Remember that gambling should be entertainment, not a way to make money or solve financial problems.

Privacy and Data Protection

We are committed to protecting your personal information in accordance with GDPR and applicable privacy laws. Your data is collected, processed, and stored securely using advanced SSL encryption technology. We only collect information necessary for providing our services and complying with regulatory requirements.

Your information may be shared with:

  • Payment processors for transaction processing
  • Regulatory authorities as required by law
  • Third-party service providers under strict confidentiality agreements
  • Law enforcement agencies when legally obligated

You have the right to access, correct, or delete your personal data. For privacy-related inquiries, please contact our data protection team through the designated channels outlined in our Privacy Policy.

Intellectual Property

All content on the Smarkets Casino website, including software, graphics, logos, and text, is protected by intellectual property rights. You may not reproduce, distribute, or modify any content without express written permission from Smarkets or the respective rights holders.

The Smarkets name, logo, and related trademarks are proprietary to Smarkets (Malta) Limited. Unauthorized use of our intellectual property may result in legal action and account termination.

Limitation of Liability

Smarkets Casino provides services on an “as is” basis without warranties of any kind. We do not guarantee uninterrupted service or error-free operations. Our liability is limited to the amount in your account balance at the time of any dispute.

We are not liable for:

  • Technical failures or system downtime
  • Third-party payment processor issues
  • Internet connectivity problems
  • Losses due to your failure to secure account credentials
  • Consequential or indirect damages

In jurisdictions where liability limitations are not permitted, our liability is restricted to the maximum extent allowed by law.

Dispute Resolution

Any disputes arising from these terms or your use of our services should first be addressed through our customer support team. We are committed to resolving complaints fairly and promptly through our internal procedures.

If you are not satisfied with our resolution, you may escalate the matter to the Malta Gaming Authority or use alternative dispute resolution services. These terms are governed by Maltese law, and any legal proceedings must be conducted in Malta unless otherwise required by your local jurisdiction.

Account Closure and Termination

You may close your account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after deducting any applicable fees or charges. Self-excluded accounts cannot be reopened during the exclusion period.

We reserve the right to close accounts immediately for:

  • Breach of these terms and conditions
  • Fraudulent or illegal activity
  • Failure to complete identity verification
  • Abuse of bonuses or promotional offers
  • Regulatory or legal requirements

Upon termination, all rights and obligations under these terms cease, except those that by their nature should survive termination.

Contact Information

For questions regarding these Terms and Conditions or any aspect of our services, please contact our customer support team:

  • Live Chat: Available 24/7 through the website
  • Email: Available through the contact form on our website
  • Phone: Customer service numbers available in your account area

Our support team responds to inquiries promptly, typically within 60 seconds for live chat and within 24 hours for email communications. We are committed to providing excellent customer service in English for all Irish players.

These Terms and Conditions were last updated on the date of publication and are effective immediately. By continuing to use Smarkets Casino services, you acknowledge that you have read and agree to be bound by these terms.